Coachair helped a small bus company put an end to years of air conditioning issues. Our customer was Bush’s Yass Charter Service – a local operator providing bus transport for school runs, as well as private charter services. They are based in the regional town of Yass, located 280km south-west of Sydney in the Southern Tablelands.
A customer struggling with long-term issues
The owners, Brett and Narelle, contacted our team seeking support for long-term air conditioning issues. They had experienced repeated problems for over 2 years and spent considerable funds looking for solutions.
They had previously reached out to multiple other service providers across NSW and ACT, with limited success thus far.
A simple fix from Coachair’s dedicated service team
After contacting Coachair, the customers were put in touch with Mick McKenzie from our Technical Support & Training team. Mick has been with Coachair since 2023 and brings decades of experience from his 25+ year career in the bus and coach industry.
Through multiple phone calls and a site visit, Mick was able to ascertain the cause of the issues and provide a suitable solution. Our customer was beyond pleased to know that their ongoing issues would finally be resolved, sharing these kind words:
“Please pass on our gratitude to Mick. He has taken so much stress off us. We didn’t know where to turn next.
We are so appreciative of the calls he has taken from us to try and resolve the problems we were having, and the fact that he came to us to resolve them is amazing, and we can’t thank you all enough.” – Brett & Narelle
While Mick was the key point of contact for this customer, he also highlights the important role the wider support team plays in keeping our customers running each and every day.
No matter who you reach at Coachair, whether they’re from your local area or interstate, we remain dedicated to providing tailored support and cost-effective solutions.
Superior support for customers around Australia
Coachair is committed to Through Life Support for every customer. We provide technical support, maintenance and spare parts to help Australian bus operators keep their fleet running.
Our teams are available on the ground in every capital city and offer site visits for rural and regional towns. We can also provide remote assistance over the phone.
If your HVAC system is not working at its best, contact our team. You can call us on 1300 BUS AIR (287 247), email sales@coachair.com or submit your details via the contact form.