At Coachair, we believe that a successful sale is only the beginning of our customer relationship.
With a philosophy for Through Life Support, we offer after-market service to customers for the entire lifecycle of their equipment – sometimes lasting 30+ years.
There are many different ways to achieve this, but we wanted to place a spotlight on 4 key measures:
- Nationwide delivery from our spare parts department
- Utilising common parts for 95% of Coachair equipment
- Preventative maintenance, including Viper cleaning chemicals
- Technical support on call
From the centre of the city to the Australian outback – here’s how we support bus and coach operators around the country.
Spare parts for every brand, in any location
Our spare parts stock includes a number of Coachair branded items, as well as equipment from OEMs such as Teknoware and even competitor brands.
We carry thousands of unique parts for all types of HVAC, such as:
- Climate controllers
- Compressors
- Condenser coils
- Evaporators
- Fan motors
- Filters and driers
- Refrigerant
- Stop buttons
- And more
If we can’t source the exact part you need, we’ll help you find a suitable replacement.
Keeping costs low with common parts
Not only do we keep a comprehensive range of spare parts on-hand, Coachair HVAC units have the added innovation of sharing common parts.
For the past 25 years, at least 95% of our control systems and electrical components have been interchangeable.
This has 2 key benefits:
- It helps ensure your HVAC system won’t become obsolete over time
- It means you can carry 1 set of spare parts for use in almost any of our units
By helping minimise stock holding for our customers, we believe we can make running a Coachair unit much more cost-effective than competitor brands.
Seasonal service and preventative maintenance
From summer heatwaves to winter rain, it’s important to check up on your HVAC regularly to ensure it’s in the best condition for every season.
A combination of preventative maintenance and a seasonal clean helps reduce the risk of unplanned breakdowns or system failures.
We are an accredited distributor of Viper’s safe, non-toxic HVAC/R cleaning chemicals and have a nationwide network of service agents who can help you tick both these tasks off your list.
If we identify an important fix or a part that could use replacing, you can rest assured that our service and spare parts teams will have you back up and running as soon as possible.
Technical support on call
For more than a year now, we’ve had Mick Mckenzie on call to provide Technical Support & Training for our customers – both near and far.
He’s helped countless customers find simple fixes for their HVAC equipment by chatting through their problems and travelling out to their site when required.
Here’s what the team at Bush’s Yass Bus Charter Service had to say about Mick’s ongoing support:
“We have spent almost two years and thousands of dollars trying to rectify air conditioning problems in our fleet.
It has been impossible to receive assistance in fixing the air conditioning problems in the state of NSW and ACT. The fact we get help from someone in Victoria is mind blowing.
Please pass on our gratitude to Mick. He has taken so much stress off us. We didn’t know where to turn next.
We are so appreciative of the phone calls he has taken from us to try and resolve the problems we were having, and the fact that he came to us to resolve them is amazing, and we can’t thank you all enough.”
Read our interview with Mick McKenzie to learn more about his role.
Call 1300 BUS AIR for support
No matter where you are in Australia or what trouble your HVAC system is in – the Coachair team are here to provide support.
To order spare parts, book seasonal maintenance or ask a question of our team – call us on 1300 BUS AIR (1300 287 247).
If preferred, you can also send an enquiry via the website.
