For over 30 years Coachair has been recognised as a leader in the Australian Heating Ventilation Air Conditioning (HVAC) Industry. It remains the only Australian company to design, build and manufacture Air Conditioning Systems for the Australian Bus Market.
This commitment to delivering superior performing products with exceptional service has led to an outstanding aftermarket support offer. The approach is not a ‘one size fits all’ which means the entire industry can access a wide range of genuine and non-genuine spare parts for all air conditioning brands.
Fleet downtime is minimised with a dedicated Spare Parts division and on-site stock holdings of a wide range of spare parts and components. Our team constantly search the market for both genuine and non-genuine like-for- like parts at competitive prices, with a nationwide delivery service offering spare parts delivered exactly where and when customers need them. Whilst there is a wide range of parts kept in-stock, any parts not on-hand will be will sourced, ordered and delivered as a priority.
Ivana Prgomet, Coachair’s Operations Manager, knows the importance of aftermarket support. ‘We don’t just take your order, we can offer a full procurement, storage and logistics service. We can advise on alternate parts or brands that best suit your needs, advise stock quantities and most importantly ensure a timely delivery of your part at the right price,’ she said.
‘We pride ourselves in knowing what our customers need and ensure this is the focus of our business. Understanding the importance of increasing our stock of a wide range of boost pumps during the cooler months, and compressors during summer allows our customers to have the confidence that we will be able to support them all year around, being a “one-stop shop” for all their air conditioning needs’ said Ivana.
Anthony O’Donnell, Coachair’s Bus Sales Manager added, ‘Coachair knows that our job does not end when a unit is fitted to a new bus. We believe in Through Life Support – this means it is our job to support our customers with parts and service for the entire product journey, which can last up to 30 years. This philosophy is why we have a team of technicians supporting our customers in Melbourne, Sydney & Brisbane, complemented by a nationwide network of agents.”
‘Exciting times lie ahead for Coachair,’ explained O’Donnell. ‘Whilst we will continue to develop and deliver reliable HVAC systems for the Bus industry, we will also strengthen our aftermarket offering with new customer service systems being implemented. Rest assured our traditional customer service will not take a back seat. Our Technical and Spare Parts division are only a phone call away to offer advice and support.’